Every ticket arrives investigated.
Hinto is the customer support platform that finds the cause, states its confidence, drafts the reply, and hands engineers what they need. You stay the human who sends it.
Start free trialalready have an agent? Learn who investigates on the investigation page.
who it is for
Built for the team that still owns support
Early-stage B2B SaaS, seed to Series A. When a customer hits a real bug, the ticket lands on an engineer. Hinto does the digging so that engineer is not reconstructing the session by hand.
how it works
A customer writes in Slack
Hinto watches the channels you choose and opens a ticket the moment the thread is a real problem.
how an investigation starts
You see what they did in your product.
A Slack message is not a repro. Hinto already has the visit. On the case file it becomes a short story. What they tried, what failed, then the cause. You still send the reply.
You see it in Inbox
Cause, drafted reply, and engineering handoff sit on the case file. A human on your team still sends the reply.
why we are building this
Deflection is not an answer.
Support did not get harder because customers got needier. It got harder because products got deeper, and the ticket never says what actually happened.
The industry's answer has been deflection: a bot that stands between your customer and an answer, hoping they give up. We think that is backwards.
Every ticket deserves an investigation. No human should have to run one by hand. You stay the human who replies. Wade does the digging.